These Terms and Conditions set out the basis on which we provide domestic and commercial removal and associated services in Pimlico and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
In these Terms and Conditions, the following words have the meanings given below:
1.1 "Company" means the removal service provider supplying the services.
1.2 "Customer" means the person, firm or company who requests and or pays for the services.
1.3 "Services" means removal, packing, unpacking, loading, unloading, furniture disassembly and reassembly, storage, and any related services agreed in writing with the Customer.
1.4 "Goods" means all items handled, moved, packed, transported or stored by the Company on behalf of the Customer.
1.5 "Service Address" means the address or addresses from which the Goods are collected, delivered or otherwise handled during the provision of the services, including addresses within Pimlico and surrounding areas.
2.1 The Company provides removal and related services to residential and commercial Customers. The exact scope of services will be set out in the booking confirmation or written quotation.
2.2 The Company reserves the right to refuse to transport or handle any item that, in its reasonable opinion, poses a risk to health, safety, property or legal compliance.
2.3 Unless expressly agreed in writing, the services do not include disconnection or reconnection of gas, electrical, plumbing or specialist appliances, nor the removal of fixed fittings, floor coverings or structural elements.
3.1 A booking is made when the Customer requests services and the Company confirms acceptance, whether verbally or in writing. The Company may issue a written quotation, which may be subject to a site survey or further information.
3.2 Quotations are based on the information provided by the Customer, including property access, floors, parking arrangements, size and quantity of Goods, and any special handling requirements. The Customer is responsible for ensuring that all information is accurate and complete.
3.3 The Company may revise or withdraw a quotation where:
a any relevant information supplied by the Customer proves to be incorrect or incomplete
b there are changes to the service requirements, dates or addresses
c access conditions differ from those reasonably anticipated
d additional services are requested by the Customer.
3.4 Bookings are subject to availability. The Company does not guarantee availability of specific dates or times until a booking has been confirmed.
3.5 The Customer must notify the Company as soon as reasonably possible of any changes to the booking details, including changes to the removal date, addresses, access restrictions or volume of Goods.
4.1 Unless otherwise stated, all prices quoted are exclusive of any applicable taxes or government charges which, if applicable, shall be added at the prevailing rate.
4.2 The Company may require a deposit or prepayment to secure the booking. Any such requirement will be communicated to the Customer during the booking process.
4.3 The balance of the charges is payable in accordance with the payment terms set out in the quotation or booking confirmation. Unless otherwise agreed, payment is due on or before completion of the services.
4.4 The Company reserves the right to refuse to commence or continue services where payment has not been received in accordance with the agreed terms.
4.5 If payment is not made when due, the Company may charge interest on any overdue amount at the statutory rate from the due date until payment is received in full, together with any reasonable costs incurred in recovering the debt.
4.6 Additional charges may apply where:
a the services are delayed, extended or varied due to circumstances beyond the Company’s reasonable control
b the Customer requests additional services on the day of removal
c access is restricted, parking is unavailable or permits are not provided, resulting in extra time or handling
d there are waiting times caused by keys or property not being available at the agreed time.
5.1 The Customer is responsible for:
a obtaining and providing any necessary parking permissions, permits or dispensations at all relevant addresses
b ensuring that the property is accessible at the agreed times, including lifts, stairways and access routes
c properly preparing and packing Goods where packing services are not included
d securing and protecting delicate, high-value or fragile items where special packing has not been requested or provided
e removing and safely disposing of any hazardous, illegal or prohibited items from the Goods prior to the commencement of services.
5.2 The Customer warrants that they are either the owner of the Goods or authorised by the owner to enter into this agreement on their behalf.
5.3 The Customer must provide clear instructions to the Company’s personnel and must ensure a responsible adult is present at all relevant addresses during the service period.
6.1 The Company will not transport, handle or store any of the following items:
a explosives, firearms, ammunition or weapons
b flammable, corrosive, toxic or hazardous materials, including gas cylinders and fuel
c illegal substances or items
d perishable goods or plants that may suffer damage due to temperature or time
e cash, securities, jewellery, artwork, antiques or other high value items unless expressly agreed in writing in advance.
6.2 If any such items are transported or stored without the Company’s knowledge, the Company shall have no liability for loss or damage to those items and the Customer shall indemnify the Company against any resulting claims, damages or expenses.
7.1 The Customer may cancel or postpone the services by giving written or verbal notice to the Company.
7.2 The Company reserves the right to apply a cancellation or postponement fee, calculated with reference to the time remaining before the scheduled service date:
a more than seven days before the service date, no cancellation fee may be charged, other than non refundable third party costs
b between seven and two days before the service date, a reasonable percentage of the quoted charges may be charged to reflect any lost bookings and administrative costs
c less than two days before the service date, up to the full quoted charges may be payable.
7.3 Where a deposit has been paid, the Company may retain all or part of the deposit in the event of cancellation, subject to the above time frames and any specific terms stated in the quotation.
7.4 The Company may cancel or postpone the services due to events beyond its reasonable control, including severe weather, road closures, accidents, vehicle breakdown, staff illness, strikes, or safety concerns. In such cases, the Company will seek to rearrange the services on the earliest mutually convenient date. The Company shall not be liable for any indirect or consequential losses arising from such cancellation or postponement.
8.1 The Company will use reasonable care and skill in providing the services and will make reasonable efforts to meet any agreed dates and times.
8.2 Any dates and times given are estimates only and may be affected by traffic conditions, access issues or other factors beyond the Company’s control.
8.3 The Company shall not be liable for any delay or failure in performance caused by events beyond its reasonable control. Where possible, the Company will keep the Customer informed of any material delays.
9.1 The Company will take reasonable care to protect the Goods and the properties involved in the removal process. Liability for loss of or damage to the Goods shall be subject to the limitations and exclusions set out in this clause.
9.2 The Company’s total liability for loss of or damage to the Goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable amount per item or per consignment, as specified in the quotation or booking confirmation.
9.3 The Company shall not be liable for:
a pre existing damage, wear and tear, or inherent defects in the Goods
b damage to items that the Company has not packed where packing was recommended or offered
c damage resulting from inadequate or unsuitable packing by the Customer
d loss or damage arising from war, terrorism, acts of God, extreme weather, or other events beyond the Company’s reasonable control
e indirect or consequential loss, including loss of income, profit, contracts, business opportunity or enjoyment.
9.4 The Company will not be liable for any loss or damage to buildings, fixtures or fittings unless caused by the proven negligence of its employees or subcontractors and notified to the Company within a reasonable time.
9.5 The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably practicable and in any event within a reasonable period after completion of the services. The Customer must provide sufficient details to allow the Company to investigate the matter.
9.6 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any liability that cannot be limited or excluded by law.
10.1 The Company maintains insurance appropriate to a professional removal business. Details of cover can be provided upon request.
10.2 The Customer is encouraged to review their own contents or business insurance to ensure that the Goods are adequately insured during removal, transit and storage, as applicable.
11.1 The Company will comply with applicable waste and environmental regulations when handling and disposing of waste materials arising from the services.
11.2 The Company is not a general waste carrier unless expressly stated. Waste removal or disposal services must be agreed in advance and may incur additional charges.
11.3 Where the Company agrees to remove unwanted items or materials for disposal, the Customer warrants that they have the right to dispose of such items and that the items do not contain hazardous or controlled substances.
11.4 The Company will dispose of waste at authorised facilities or through authorised partners, in accordance with applicable legislation and duty of care requirements.
11.5 The Customer must not request the Company to dispose of waste in any unlawful manner, including fly tipping or disposal without appropriate permissions or documentation.
12.1 The Customer is responsible for providing suitable access for the Company’s vehicles and personnel at all Service Addresses, including any locations in Pimlico and the surrounding area.
12.2 The Customer must arrange any necessary parking permits, dispensations or authorisations in good time before the service date. The Company will provide reasonable information on vehicle sizes and estimated arrival times as required.
12.3 Where parking restrictions result in fines, penalties or additional charges due to lack of suitable arrangements, the Customer may be responsible for reimbursing the Company for such costs.
13.1 The Company aims to provide a professional and efficient service. If the Customer has any concerns or complaints, they should report them to the Company as soon as reasonably possible so that the matter can be investigated and, where appropriate, remedied.
13.2 The Company will endeavour to resolve complaints through discussion and negotiation with the Customer. Both parties agree to act in good faith to resolve any dispute arising under or in connection with these Terms and Conditions.
14.1 The Company will handle personal data in accordance with applicable data protection legislation.
14.2 The Company will use the Customer’s personal data to manage bookings, provide services, process payments, and for legitimate business administration. Personal data will not be sold to third parties.
15.1 The Company may use vetted subcontractors or partner firms to carry out all or part of the services, while remaining responsible for the overall performance of the contract.
15.2 These Terms and Conditions shall apply equally to services performed by subcontractors on behalf of the Company.
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be interpreted to the maximum extent permissible and the remaining provisions shall remain in full force and effect.
17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.
17.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior understandings, statements or agreements, whether oral or written.
17.4 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another appropriately qualified provider.
By confirming a booking with the Company, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
We are one of the largest removal companies Pimlico which offer high quality services at prices without putting you out pocket.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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